23 ph Privacy Policy – How Your Personal Data Is Handled

When you register and use 23 ph, we collect the personal information necessary to operate your account and comply with applicable regulations in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details associated with your GCash or Maya account. We also collect technical information such as your IP address, device type, browser version, and session activity logs each time you access the platform. During the identity verification process, we may request a copy of a government-issued ID to confirm that you meet the minimum age requirement and that your account details are accurate. All information collected is limited to what is genuinely needed — we do not collect data beyond what is required to provide you with a safe and functional gaming experience on 23ph.bet.

We do not collect sensitive personal information such as your religion, political views, or biometric data unless specifically required by law or regulatory authority in the Philippines.

The personal data we collect is used primarily to create and manage your player account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our obligations under Philippine law. We also use your information to send you important account notifications — such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Your activity data helps us detect and prevent fraud, money laundering, and any other behaviour that could compromise the integrity of the platform or the safety of other players. We may use aggregated, anonymised data to improve the performance and features of 23ph.bet, but this data cannot be used to identify you personally. We will never use your personal information to send unsolicited marketing messages without your explicit consent, and you may withdraw that consent at any time by contacting our support team.

Your data is never sold, rented, or traded to third-party advertisers or marketing companies under any circumstances.

23 ph does not share your personal information with third parties except in the limited circumstances described here. We work with trusted payment processors — including the providers behind GCash and Maya — who require certain transaction details to complete your deposits and withdrawals; these partners are bound by strict data protection agreements and may only use your information for the specific purpose of processing your payment. We may also share data with regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so, or if we have reasonable grounds to believe that disclosure is necessary to prevent fraud or protect the safety of our players. In the event that 23 ph undergoes a business restructure or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. Outside of these scenarios, your personal information stays within the 23 ph platform and is not disclosed to any outside party.

All third-party service providers we engage are contractually required to handle your data securely and in accordance with applicable Philippine data protection regulations.

We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and 23ph.bet is encrypted using secure protocols, and sensitive account information is stored in encrypted form on protected servers. Access to personal data within our organisation is restricted to staff members who genuinely need it to perform their role, and all such staff are trained on data handling responsibilities. We conduct regular security reviews to identify and address potential vulnerabilities in our systems. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately so we can take prompt action to secure your account and investigate the incident.

While we apply robust security measures, no online platform can guarantee absolute security. We encourage you to use a strong, unique password and to keep your login credentials confidential at all times.

Under applicable Philippine data protection law, you have the right to access the personal information we hold about you and to request a copy of that data in a readable format. You also have the right to request corrections if any of your personal details are inaccurate or out of date, and we will action such requests promptly. If you believe that your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the relevant regulatory authority in the Philippines. You may also request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal or regulatory reason for us to retain it. To exercise any of these rights, please contact the 23 ph support team using the details available on the platform, and we will respond within a reasonable timeframe.

Requests to access, correct, or delete personal data are handled confidentially and will not affect your ability to use the platform while the request is being processed.

23 ph may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations in the Philippines. When we make material changes, we will notify registered players by email or by displaying a prominent notice on the platform before the changes take effect. The date at the top of this page will always reflect when the policy was last revised, so you can easily check whether an update has been made since your last visit. We encourage you to review this page periodically to stay informed about how your personal information is being protected. Continued use of 23ph.bet after any update has been published constitutes your acceptance of the revised Privacy Policy. If you have questions about any changes, our support team is available to help clarify what has been updated and why.

Previous versions of this Privacy Policy are superseded upon publication of any update. The current version is always the one that applies to your use of the platform.